Platform Capabilities
A complete Voice of Customer (VoC) platform built on three pillars of customer intelligence. Sarina captures what people think through conversation. Ana turns unstructured text into structured insight. Listening Posts bring in what people say in the wild. Sarina and Ana are the two halves of Sentimetrx, the Datanautix customer-intelligence platform.
Sarina
AI-powered conversations that capture what people really think. Replace static forms with natural dialogue that adapts to each person.
Traditional surveys get abandoned. Sarina conducts natural two-way conversations that adapt to each respondent — clarifying vague answers, probing interesting insights, and keeping people engaged. Multi-language, real-time sentiment scoring, completion funnels.
Deploy AI-powered conversational agents on any website. Each agent has its own personality, knowledge base, guardrails, and intent detection. Captures conversations for analysis, extracts user personas, and routes high-intent visitors to action.
Reach respondents directly over email and SMS. Build branded messages in a block editor, personalize with merge tags, schedule one-off or recurring sends, and track opens, clicks, and bounces — all feeding the same Sarina conversation flow.
Real-time group conversations where dozens to hundreds of participants share perspectives simultaneously. AI manages individual threads, detects emerging themes live, and surfaces consensus and dissent as it forms. Built for live focus groups, community engagement, and stakeholder input.
Record an in-person meeting and let Sarina do the rest — full transcript, automatic Q&A extraction, and a branded presentation report. Turn a room of voices into a structured, shareable readout without manual note-taking.
Ana
Turn unstructured text into structured intelligence. Mine themes, build decks, and ask questions of your data — in seconds, not weeks.
Upload or connect any text data — survey responses, reviews, comments, transcripts — and mine themes automatically. Keyword matching, AI-powered theme detection, sentiment scoring, demographic breakdowns, cross-source comparison via collections, and full-text search with AI query expansion.
Go beyond themes to a structured taxonomy. Ana classifies every comment across multiple dimensions — touchpoint, attribute, product, context, outcome — and flags severity automatically, escalating from normal to alert to crisis so urgent issues surface on their own.
Ana automatically extracts the specific things people mention — dishes, drinks, places, people, brands — and counts how often each comes up, so you see exactly what drives sentiment, not just the theme.
One-click PowerPoint decks from any dataset. Sentiment overview, theme cards with representative quotes, demographic breakdowns, signal analysis, completion funnels. Branded with your logo, ready for the boardroom.
Conversational AI that answers questions about your data. Ask “What are parents most concerned about?” and get answers grounded in actual responses — with citations, vote-weighted sampling, and configurable sample sizes.
Listening Posts
Capture what people are saying in the wild. Connect social accounts, pull public discourse, and funnel it all into Ana for deep analysis.
Connect Facebook, Instagram, and X accounts. Comments and posts are ingested automatically, scored for sentiment and toxicity, tagged with topics and emotions, and routed for response. Auto-hide harmful content, auto-reply to common questions, send everything to TextMine for deep analysis.
Pull public discourse into your analytics pipeline. Download posts and comments from any subreddit or Substack publication, with full thread context and signal analysis — identifying mainstream consensus, emerging narratives, and noise.
Sync reviews from any Google Business or Tripadvisor location. Multi-location support, automatic refresh, sentiment and theme analysis across locations. Identify what drives satisfaction and where service gaps exist.
Download public comments from federal dockets. Thousands of comments on proposed rules, ready for theme mining and sentiment analysis. Understand public response to regulatory proposals at scale.
See how Sarina, Ana, and Listening Posts work together to turn conversations into intelligence.
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