Ana — AI Text Analytics
Ana is an AI text analytics engine that reads thousands of open-ended responses — from Sarina surveys, reviews, or any CSV — and surfaces the themes, drivers, and trends that move your business, in seconds.
AI Text Analytics Engine
Most teams collect open-ended feedback and then let it sit in a spreadsheet. There are too many responses to read, too little time to code them, and no good way to surface what actually matters. Ana changes that — she reads every word, finds every theme, and explains what's driving satisfaction or dissatisfaction in language your whole team can act on.
Trained on qualitative research methodology and validated against expert human analysts, Ana doesn't just count keywords. She reasons about context, nuance, and meaning — the same way a skilled researcher would, but in a fraction of the time.
"In an independent evaluation, Ana performed almost as well as a team of professors and outperformed a graduate student at deriving actionable insights from qualitative data — completing the analysis in less than 5% of the time."
— UCF Rosen College of Hospitality Management, independent validation studyWhat Ana does
Ana automatically identifies every recurring topic in your dataset — no coding frame required. She groups semantically related ideas, not just matching keywords, so nothing gets lost in the noise.
Which themes actually move your scores? Ana correlates open-ended themes against ratings and satisfaction metrics to reveal the true drivers — not just what people mention most, but what matters most.
Ana tracks how themes shift over time, across venues, or between cohorts — so you can see emerging issues before they become crises and measure whether interventions are working.
Do loyal customers and first-timers say different things? Does feedback differ by location or demographic? Ana surfaces meaningful differences between any segments in your data.
Beyond positive and negative — Ana understands the emotional tone and intensity behind each theme, giving you a nuanced picture of how people feel, not just what they said.
Ana doesn't just give you outputs — she shows her reasoning. Every theme comes with supporting verbatims and a plain-English explanation, so you can trust and present the findings with confidence.
Data intake
No special format required. Ana accepts open-ended text data from virtually any source — upload your existing files and get results in minutes.
Upload any spreadsheet with an open-ended column. No reformatting needed.
Direct pipeline from Sarina conversational surveys — one click from collection to analysis.
Google, TripAdvisor, Yelp, and more — export your reviews and drop them straight in.
Support tickets, NPS verbatims, exit interviews — if it's text and you have 1,000+ rows, Ana can analyze it.
Your first dataset analysis is completely free. Upload at least 1,000 responses and see exactly what Ana uncovers — no setup, no analyst, no waiting.
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