Customer Intelligence Platform
Datanautix gives you two AI tools that work together — Sarina, an AI survey tool that collects richer fan feedback and customer feedback through natural conversation, and Ana, an AI text analytics engine that transforms thousands of open-ended responses into clear, actionable insights.
Sarina — Conversational Survey Tool
Traditional surveys get ignored, answered on autopilot, or abandoned halfway. Sarina is the AI survey tool that changes that — she engages your customers, fans, event attendees, or voters in a natural, two-way dialogue that feels like a conversation, not an interrogation.
Prompted by a simple QR code or link, Sarina asks open-ended questions, listens carefully, and follows up intelligently based on what each person says. The result: richer event feedback and fan feedback, deeper insight than any NPS score alone, and dramatically higher response rates.
Sarina adapts to each respondent's answers, asking intelligent follow-ups instead of presenting the same static form to everyone.
Deploy in seconds with a QR code, link, or embed. Fans and customers respond from any device — no app download required.
Capture sentiment while the experience is still fresh — at the venue, immediately after a service interaction, or in real time.
Purpose-built for voter research too. Sarina conducts nuanced political opinion surveys that reveal the "why" behind people's views — not just who they support.
Because Sarina probes and follows up, the responses she collects are more specific and contextual — perfect input for Ana's analysis engine.
Sarina and Ana are designed to work hand-in-hand. Every response Sarina collects flows directly into Ana for instant thematic analysis and insight.
Together, they form a complete customer intelligence loop — one that collects richer feedback and makes sense of it automatically, without requiring analysts, hand-coding, or weeks of waiting.
"Long lines" mentions trending up vs. last month — flagged for action
Ana — AI Text Analytics
Ana is Datanautix's AI-powered customer feedback analyst. Feed her any open-ended data — from Sarina's AI conversational surveys, online reviews, emails, or uploaded CSVs — and she returns structured, actionable insights in seconds. No prior training required, and no data scientist needed for qualitative data analysis at scale.
No analyst. No training data. No hand-coding. Just upload and ask. Ana is the fastest path from raw customer feedback to clear business decisions.
"Ana performed almost as well as the team of professors and outperformed the graduate student in terms of deriving actionable insights from the data. More importantly, she was able to do it in less than 5% of the time."
— Dr. Fevzi Okumus, CFHLA Preeminent Chair Professor, UCF Rosen College of Hospitality ManagementAna finds and ranks the topics customers mention most — surfaced with context and sentiment, not just keyword counts.
Understand exactly what's driving high satisfaction — and what's holding it back. Ranked by impact on experience, not guesswork.
Ana monitors feedback over time and alerts you to emerging issues before they escalate — week-over-week or year-over-year.
Compare feedback across any segments — first-time vs. repeat customers, markets, or demographics. Like a Venn diagram for text.
Ana's reasoning is transparent and interrogatable — you always know why a theme emerged and which comments support it.
Ana works across industries and languages — hospitality, healthcare, sports, politics — with no domain-specific training required.
Case Studies
Datanautix has helped organizations across sports, hospitality, education, and civic research understand what truly matters to the people they serve.
A Jumbotron QR code prompted 15–20% of fans to complete a two-minute Sarina survey before leaving the arena — over ten times the response rate of post-event email. Ana delivered instant thematic analysis.
A resort suspected their low-flow shower upgrade was hurting bathroom satisfaction scores. Ana found the real culprit in seconds: cleanliness issues on a specific floor — saving a costly re-renovation.
Given 4,000 open-ended hospitality reviews, Ana outperformed graduate students and nearly matched expert professors — in under 5% of the time. "I would certainly give her an A." — Dr. Fevzi Okumus, UCF.
Trusted by leading organizations
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The complete feedback loop
Let Sarina collect richer feedback and Ana make sense of it — together, they replace weeks of research and analysis with answers you can act on today. Your first dataset is free.