Meet Ana, your AI-powered
Customer Feedback Analyst.
Ana transforms open-ended customer feedback into business insights. By listening to customers, she can identify patterns that impact customer happiness.
All you need is 1000+ comments to get started. No analyst, training, or hand-classification needed - Ana takes care of the hard work for you.
Zoom in on trends
The sooner you know, the quicker you can respond. Ana rapidly uncovers new trends in open-ended comments so you can drive an optimal customer experience and outperform your competitors.
Who says what, and where
Let Ana explain the similarities and differences in feedback between customer groups. Our artificial intelligence engines distill thousands of pages of comments into a simple summary.
Uncover opinions
Ana uncovers key topics that matter. With advanced natural language processing (NLP) capabilities, Ana can even mine the specific opinions which respondents have about those topics.
Customer Success Stories
With millions of guests visiting 700+ locations for several seasonal specials, Red Lobster works with Datanautix to understand what diners like and dislike about their experience. This helps them maintain excellent levels of customer service.
With over 60,000 students, the University of Central Florida is one of the largest and fastest growing universities in the world. UCF uses the power of Ana to help them uncover stakeholder perceptions and opinions through the power of open-ended surveys.
Over 41 millions visitors go through the Orlando International Airport (OIA) each year. Ensuring that each guest has an experience worthy of Orlando, Datanautix provides the OIA Customer Service Team with ongoing insights about guest experiences by scouring social media and other public-domain sites for feedback.
